Is A Smart Government An Automated Government?

First, let us define what constitutes a smart government. A smart government leverages digital technologies and Artificial Intelligence (AI) to automate various applications that lead to improved healthcare and education, a protected environment, empowered consumers, and a safer workplace. So, transitioning from a smart government to an automated government requires utilizing today’s digital technologies such as the cloud, AI, the Internet of Things (IoT), Robotics, Machine Learning, etc.

Several governments around the world have already started their journey to a digital or smart government—the United Kingdom, already recognized as a leader in digital government; Denmark, Australia, and South Korea as leaders in providing redesigned government services via the internet; and the Rwandan government, with the use of drones to improve healthcare services.

According to a McKinsey Global Institute report, the adoption of digital technologies is the biggest factor in future economic growth and accounts for nearly 60 percent of potential productivity growth by 2030. Economic survival hinges on the government’s capacity to adapt to changes like digitalization and globalization. And as many people are now clamoring for an enhanced customer experience (CX), government agencies must provide services that meet the expectations and changing needs of their citizens.

Government leaders tackle significant challenges as they endeavor to enhance their customer services.

Most government data is stored in disconnected silos despite the need for integrated offerings.

The government struggles to retain or upskill its employees to stay abreast with changing customer demands.

Most government services are loaded with complicated processes that are prone to errors and require extensive efforts on the part of customers.

Limited budget hinders the government to expand their workforce who can provide support to dissatisfied customers.

Leveraging intelligent automation using today’s digital technologies to establish an automated government can significantly help to streamline and improve their processes, minimize costs as well as enhance customer experiences.

With Intelligent Automation, government agencies can:

Alpha Omega was created with a passion to serve our nation by providing unparalleled value in government contracting. Whether it is intelligent automation, custom agile software development, cloud solutions, or infrastructure security, our customer-first approach ensures we address your challenges with an innovative approach designed for your mission.

Agencies utilizing Intelligent Automation can expect:

To learn more about how Alpha Omega Integration can help you efficiently create next-generation experiences that improve functionality and reduce costs, talk to us today!

Today’s digital-savvy customers demand a seamless customer experience. Learn how government leaders face the hurdles affecting CX and how an automated government resolves these hurdles in our latest blog post.